SHIPPING POLICY
At PENDHU, we acknowledge the distinctiveness and exclusivity inherent in each of our products, crafted entirely by hand. This dedication drives our meticulous attention to every detail with passion, aiming to provide you with an extraordinary shopping experience and ensuring the careful and efficient delivery of your product.
PROCESSING AND PACKAGING: Every exclusive PENDHU product undergoes careful processing within 1 to 3 business days from the confirmation of your order and the chosen payment method. Our team of experts handles the special packaging, guaranteeing that your product reaches you in optimal condition, ready to be admired. Once the order is dispatched, cancellations are not possible.
FAST AND SECURE SHIPPING: We utilize reliable and secure shipping services like USPS and FEDEX to ensure swift and efficient delivery. Your product is safeguarded in special packaging, accentuating its uniqueness. Estimated delivery times for national shipments range from 5 to 15 business days, with shipping costs included for standard mail service. If you desire expedited shipping, an additional service is available, and the associated cost will be communicated during the purchase.
ORDER TRACKING: A tracking number is provided for each order via email, enabling you to monitor its location and status in real time.
SHIPPING DELAYS: In exceptional situations, such as adverse weather conditions or unforeseen logistical events, we commit to informing you of significant delays and actively resolving them.
CHANGES IN THE SHIPPING ADDRESS: The accuracy of the provided shipping information is the sole responsibility of the customer. For address changes post-order placement, please contact our support team promptly. Exchanges after order processing cannot be guaranteed. The client acknowledges the authenticity of the data provided to PENDHU for order delivery and authorizes it to be received by anyone at the specified address. PENDHU assumes no responsibility for loss or damage post-delivery to the client-provided address.
QUESTIONS AND SUPPORT: For inquiries about our shipping policy, feel free to contact our support team through the chat on our official page or via email at hello@pendhu.com. We are here to provide you with the best possible experience.